From programming assistance to troubleshooting common malfunctions, we provide expert tips to ensure your automated window treatments operate effortlessly, bringing convenience and innovation to your home.
The BLISS Automation portfolio is a comprehensive range of motors for a variety of motorized window coverings, including Roller Shades, Honeycomb Shades, Sheer Shadings, Dual Shades, Natural Wovens, and Horizontal Tilt Blinds.
An unlimited number of BLISS automated window coverings can be set to the same channel, BLISS™ hand held remotes have up to 15 channels.
Watch our BLISS Pair and Unpair Remote video instructions here.
All motors that are programmed to the same remote, automatically respond to channel 0. For example, on channel 0, pressing the up button will move all blinds that are programmed to that remote up.
Yes, you can hide unused channels in your BLISS™ Automation remote, e.g. if there are 5 motors on the job you can select it to be a 5-channel remote.
Watch our BLISS Hide Unused Channels video instructions here.
The BLISS USB Bridge uses 2.4Ghz Wi-Fi to communicate with mobile devices and internet routers. The BLISS Smart Hub allows a direct wired connection via an ethernet connector. They utilize radio frequency (RF) communication to send and receive messages to BLISS motors, they each have a range of up to 98ft.
First, check if the USB Bridge/Hub is online. If the Bridge/Hub is online, go to the page in the app for the motor in question and check the motorized shade signal strength on the top right of the screen. If the signal is not strong enough, move the hub closer or add an additional hub, if necessary. See HOW DO I CONNECT THE BLISS BRIDGE OR SMART HUB for more information.
BLISS USB Bridge - up to 60ft
BLISS Smart Hub - up to 98ft
BLISS Automation Specification Sheets:
If you’re having trouble connecting, try putting your device in Airplane Mode before trying again. This can help to isolate the signal.
Watch our Adding Devices to BLISS App video instructions here.
The battery needs to be recharged.
Having a charger as a backup ensures that the battery can always be recharged. Under ideal situations, the solar panel provides trickle charging to help keep the battery powered. Since it does provide a trickle charge, there is still the chance a charge from a plug-in charger will be necessary. For more information on correct installation and the correct window types, please see the Solar Panel section of our Automation Guide.
Yes, the remote control contains a switch on the backside that is used to lock the remote control and save all of the programming.
View our BLISS Remote User Guide for more information here.
Yes, the motor/battery will accept any Micro-USB charger. Make sure to use a charger that works with the AC voltage output in your city or location.
No. One power source/plug per motor.
Yes, visit our Alta Window Fashions YouTube channel, here, for our BLISS Automation How-To videos.
The Somfy Automation portfolio is a comprehensive range of motors for a variety of motorized window coverings, including Roller Shades, Honeycomb Shades, Sheer Shadings, Dual Shades, Natural Wovens, and Horizontal Tilt Blinds.
There are five main power options for Somfy motorized window coverings:
Reloadable Battery Wand - In this option, the motor is powered by lithium batteries. A 12V battery tube containing 8 AA lithium batteries is mounted either horizontally or vertically inside the window frame behind your motorized window covering. There is no need for an electrician to wire your motorized shades. Dual wands are also available.
WireFree™ Rechargeable Battery Power - In this option, the motor is powered by a rechargeable lithium-ion battery (external pack or built in motor). There’s no need for an electrician to wire your motorized shades, which minimizes installation time and cost.
Plug-In Power (DC) - Wainith this power option, the motor plugs directly into a standard outlet. This is a good option for windows located close to an outlet or power source. The benefit of plug-in power is that it allows for maintenance-free operation. No need to worry about changing batteries!
Wired Power (AC) - In this option, the motor is typically hardwired into the home or building’s electrical system. This system of power could work for any home but does typically require the use of an electrician. The major benefit, however, is the maintenance-free operation of your motorized product.
Solar Panel Power - The WireFree Solar Pack offers an energy-efficient alternative for powering motorized products by harnessing renewable solar energy to power motorized window coverings. It is easy to install and does not require an electrician. Under ideal situations, the solar panel provides trickle charging to help keep the battery powered. Since it does provide a trickle charge, there is still the chance a charge from a plug in charger will be necessary. For more information on correct installation and the correct window types, please see the Solar Panel section of our Automation Guide.
1. Close out the application, then try re-opening it.
2. Perform your desired command in the app to check response.
3. If there is still no response, uninstall, then re-install the Tahoma app.
4. Once re-installed, open the app. Repeat step 2.
The battery life will vary depending on the size of your window covering and the frequency of use. In general, users can expect approximately one year of operation for their WireFree Somfy motors. This estimate is based on one cycle per day use, with a cycle being the shade moving up once and down once.
RTS is a radio technology that can communicate with motorized products reliably up to 20 feet and from up to 65 feet in optimal conditions. There is no need to point or aim the remote or control device at the window covering because RTS is omni-directional so the radio waves travel through walls. RTS technology works with a variety of Somfy controls including hand-held remotes, wall switches, the TaHoma app, voice control, and sensors.
Both Somfy RTS and Somfy Zigbee can be used in the same location along with a TaHoma RTS/Zigbee Gateway. Somfy RTS remote controls cannot be used to control Somfy Zigbee motors.
The Zigbee alliance was designed for connecting devices in networks over very short distances with very low power consumption. Hundreds of brands are currently members of this alliance. A main benefit of Zigbee is its mesh network topology, which enables bi-directional communication for real-time shade and battery feedback.
Both Somfy RTS and Somfy Zigbee can be used in the same location along with a TaHoma RTS/Zigbee Bridge. Somfy RTS remote controls cannot be used to control Somfy Zigbee motors.
A channel is either associated with a single motorized window covering or a group of motorized window coverings. Depending on the type of control and technology being used, controls are available in single channel and/or multichannel versions. Channels are used to organize motorized window coverings with their control counterpart(s). This could mean a hand-held remote or a wall switch with multiple channels to control Somfy-powered products in whatever configuration needed.
Whether you want to use a wall switch, an app, voice control or a hand-held remote, Somfy has a control option for you. You can use any combination of Somfy RTS controls. Mix and match remotes, wall switches, timers and sensors for up to 12 devices or channels per window covering.
With Radio Technology Somfy® (RTS) motors or Zigbee, you can integrate with many popular smart home systems like: Savant, Crestron, Control4, Leviton, RTA, AMX, ELAN, URC, Wink, Vantage, Nexia, SmartThings, Amazon Alexa and more.
The Somfy TaHoma Bridge has a range of up to 35ft.
Watch our Somfy Skylight Installation How-To video here.
Yes, visit our Alta Window Fashions YouTube channel, here, for Somfy Automation How-To videos.